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The title receptionist is attributed to the one who is employed by a company to receive or greet any guests, patients, or clients and answer phone calls. in the hotel, a front desk is an administrative department where receptionist’s duties may include room reservations and assignment, registration of guest, cashier work, credit checks, key management as well as mail and message service.

A receptionist is commonly the first business contact an individual will meet at any organization. it’s an expectation of most organizations that the receptionist maintains a relaxed, courteous and professional behaviour at all times, irrespective of the visitor’s behavior.

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Personal attributes that a receptionist is expected to possess in order to do the work with success include attentiveness, a well-groomed look, initiative, loyalty, maturity, respect for confidentiality and discretion, a good attitude and dependability.

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The business duties of a receptionist may include responding to visitors’ inquiries about a company and its products or services, directing guests to their destinations, sorting and handing out mail, responding to incoming calls on multi-line telephones or, earlier within the 20th century, a switchboard, setting appointments, filing, records keeping, keyboarding/data entry and performing a range of other office tasks, like faxing or emailing. Some receptionists can also perform bookkeeping or cashiering duties. Some, however not all, offices might expect the receptionist to serve coffee or tea to guests, and to keep the lobby space tidy. A receptionist can also assume some security guard access control functions for a company by verifying worker identification, issuing visitor passes, and observing and reporting any uncommon or suspicious persons or activities.

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